1. Who we are

Ease Fares is a fare-information website for travel in India. We do not book rides, sell tickets or take payments.

Operated by: Ease Fares, [TO CONFIRM: registered address]. Contact email: support.easefares@gmail.com.

2. What we collect

• Account details (only if you create an account): name, email address, optional phone number and how you sign in (email and password, or Google). Passwords are handled by our sign-in provider; we never see or store them in readable form.
• Fare searches: the place names you choose, the start and end coordinates, travel date and time, road distance and travel time, and the fare results shown. If you are signed in, the search is linked to your account.
• Fare submissions: route names and coordinates, fare paid, transport type, passengers, travel date, any notes, and the review status. Submissions are linked to your account.
• Saved routes: when you choose to save a route, we store its starting and destination place names and coordinates, your account link and the date it was saved. They let you search that route again. Other users cannot view your saved routes.
• Optional fare photos: you may upload a receipt or meter photo with a fare submission. Photos are stored privately in Lovable Cloud, linked to your account and submission, and used by authorised reviewers to check the fare. They are not publicly displayed or sent to the AI fare service. Avoid uploading faces, phone numbers, number plates or other personal details.
• Contact messages: your name, email, subject and message.
• Temporary session ID: a random code created in your browser tab and sent with place and fare searches so we can apply fair-use limits. It does not contain your name, email or IP address. It is removed when you close the tab. We keep daily counts against it (see section 5).
• Current location: used only when you press "Use current location". Your device's coordinates are rounded to about 100 metres and looked up to find a place name. The rounded result is saved as a reusable place answer and is not linked to you.
• What we do not use: no advertising cookies or tracking pixels. The browser stores your sign-in session and the temporary session ID. [TO CONFIRM: update if analytics or other tools are added]

3. Why we use it

• To find places, plan road routes and show fare information.
• To apply fair-use limits and prevent abuse of the service.
• To review fare submissions before they are used.
• To reply to your messages and run your account.
• To improve the accuracy of fare information.

4. Services that receive information

• Geoapify — receives the text typed into the place boxes and rounded coordinates for "Use current location", sent from our server. Privacy policy
• OpenFreeMap and OpenStreetMap — your browser downloads map images directly from them, which shows them the map area you view and your IP address. OpenFreeMap · OSM Foundation privacy policy
• OpenRouteService (HeiGIT) — receives start and end coordinates, sent from our server, to calculate a road route. Privacy policy
• Google — only if you choose "Continue with Google"; Google shares your name and email with us. Privacy policy
• AI service (Lovable AI Gateway and the model providers it uses) — receives place names, road distance and time, travel date and time, and anonymised approved fare reports. No account details are sent.
• Hosting and database — Lovable Cloud stores the data described in this policy. [TO CONFIRM: server location / region, if you wish to state it]

We do not sell personal information.

5. How long we keep information

• Account information: kept while your account is active, subject to applicable legal requirements.
• Saved routes are kept until you remove them from your dashboard or your account is deleted. Optional fare photos are kept for review until removed or your account is deleted; there is currently no separate automatic photo-expiry period.
• Saved fare searches: 90 days. [TO CONFIRM: automatic deletion is being reviewed and is not yet switched on]
• Contact messages: 12 months after the issue is resolved. Unresolved messages are kept until resolved.
• Approved fare reports: kept to support fare estimates; if your account is deleted they stay without your name or account link.
• Saved place-search answers: deleted after 30 days.
• Saved road routes (including confirmed "no road route" answers): used for 14 days, then deleted within 7 days.
• Saved AI estimates: used for up to 6 hours, then deleted within 7 days.
• Daily usage counts linked to temporary session IDs: deleted after 7 days. Site-wide daily totals (no personal information): 90 days.

6. Your choices and requests

You can ask to see, correct or delete your personal information by emailing support.easefares@gmail.com. We aim to respond within 7 days.

If your account is deleted, we remove your profile, your saved fare searches and your pending or rejected fare reports. Approved fare reports are kept anonymously, with your account link and notes removed.

Account deletion also removes your saved routes and all fare photos in your account's private upload folder, including photos for approved reports. The anonymous approved fare records remain, without photo links. You can request photo removal using the contact email above.

Deleted data may remain in our hosting provider's daily database backups for approximately 14 days before those backups expire. Our hosting provider also keeps technical server logs under its own retention periods. [TO CONFIRM: hosting provider log retention period, if known]

You can use fare search without an account.

7. Grievance contact

Questions or complaints about privacy: Customer care, support.easefares@gmail.com, [TO CONFIRM: postal address].

8. Security

Access to stored information is restricted by account and role rules, and keys for outside services are kept on our server, never in your browser. No system is completely secure, and we cannot guarantee absolute security.

9. Children

Accounts are intended for people aged 13 and over. If you are under 18, please use the site with a parent or guardian.

10. Changes to this policy

We may update this policy. The "last updated" date above will change, and significant changes will be shown on the site. See also our Terms & Conditions and Contact page.